skip to Main Content

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

In this assignment, consider a company, a product, service and or brand. Be sp

Place your order now for a similar assignment and have exceptional work written by our team of experts, At affordable rates

For This or a Similar Paper Click To Order Now

In this assignment, consider a company, a product, service and or brand. Be specific. For instance, you may want to consider an Apple iPad, a Kindle Echo (personal assistant I just bought); a vacation to Mexico next winter; a new car purchase like my recent purchase of a Mercedes SLK230; whatever you want, your choice. It can be a product or a service (maybe you want to consider a change in banking services as an example).
Now consider the concept of journey mapping for your choice of product or service. Review the reference materials and videos provided. In particular review the journey map example. Now I ask that you create your own journey map for the product/service you chose.
Another good place to start is to Google “customer journey map” under the Images Link and see the many ways that Customer Journey Maps are created. has templates you might choose to use.
First, create a persona-who is your typical customer and describe her (him) in detail (see sample).
Please detail the steps in the journey, the information needs of the customer. How can the firm improve on the way information is communicated to the customer. Your journey must minimally include stages of Awareness; Consideration; Purchase; Uses/Service; Loyalty
Define the emotions and thoughts encountered by the customer as she moves from consideration to purchase to use.
Detail all the touch points for contact with the customer as the customer moves through the various stages of the journey. (Again, your journey must minimally include stages of Awareness; Consideration; Purchase; Uses/Service; Loyalty)
How can the firm optimize each of the contact points to assure customer satisfaction
Please make suggestions for each of the stages of the journey based upon your current knowledge of marketing. After the term, see if you can improve upon your efforts here.
Your paper should include a pictured journey with details. I have included a template for your use or you may use your own graphic approach; creativity is welcomed. Your discussion should include at least two pages, double spaced and APA style, in addition to the graphic presentation. See sample attached
For additional information view videos linked here:
What is Customer Journey Mapping?
Customer Journey Mapping – How to create a journey map (2019):
Disney Journey+map student project.pdf
(1.31 MB)
Disney journey+map+discussion.docx
(19.41 KB) Reference this textbook: Lamb, C. W., Hair, J. F., & McDaniel, C. D. (2019). MKTG12: Principles of marketing. Boston, MA: Cengage. Chapter 6-9
This project consists of Awareness; Consideration; Purchase; Uses/Service; Loyalty. 5 slides in total.

For This or a Similar Paper Click To Order Now

Quality Papers

At, we always aim at 100% customer satisfaction. As such, we never compromise o the quality of our homework services. Elite academic helpers ensure that they craft each paper carefully to match the requirements of the instruction form.

Affordable Prices

Our company maintains a fair pricing system for all academic writing services to ensure affordability. Our pricing system generates quotations based on the properties of individual papers.

Professional Academic Writers

With, every student is guaranteed high-quality, professionally written papers. We ensure that we hire individuals with high academic qualifications who can maintain our quality policy. These writers undergo further training to sharpen their writing skills, making them more competent in writing academic papers.

Customer Support 24/7

Our customer support works around the clock to provide students with assistance or guidance at any time of the day. Students can always communicate with us through our live chat system or our email and receive instant responses. Feel free to contact us via the Chat window or support email:


100% Originality maintains a zero-plagiarism policy in all papers. As such, Elite academic essays professional academic writers ensure that they use the students’ instructions to deliver plagiarism-free papers. We are very keen on avoiding any chance of similarities with previous papers.

On-Time delivery

Elite Academic Essays guarantees all students of swift delivery of papers. We understand that time is an essential factor in the academic world. Therefore, we ensure that we deliver the paper on or before the agreed date to give students ample time for reviewing.

Our Homework Writing Disciplines

Get High-Quality Homework Writing Services
Back To Top