Please write a page for the following discussion Derek Duke, a new GM of a small
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Please write a page for the following discussion
Derek Duke, a new GM of a small luxury boutique hotel with 63 employees, discovers that a room attendant, Lucinda, undermines her supervisors and disregards authority in deliberate defiance of company policies, rules, regulations and procedures. Lucinda’s supervisor has talked to her about her performance on several occasions yet problems persist. Disrespect is shown in several behaviours that include interfering with the work of other employees, spreading rumours, gossiping to other room attendants and complaining about unfair treatment. In addition to Lucinda’s behaviour, Duke must also consider the prevailing atmosphere at the hotel, as there have been rumours that some staff are discussing unionization.
Considering the various perspectives, personalities, and priorities of the people involved, does labeling Lucinda as the “problem” really tell the whole story in a way that it can be “solved?” Choose a perspective to outline the issues, identify options, and recommend a course of action.
Group A: Lucinda’s Perspective Group B: Duke’s Perspective