n determining your customer service model, there are four core tools to consider
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n determining your customer service model, there are four core tools to consider: philosophy, standards, service, and a checklist. Include a narrative to answer the following:
What is your service philosophy? How does your philosophy define your true service (the what you do) and answer how you should serve your customer (the how you do it)?
What are your service standards? Place these in priority order.
Complete one service map (submit your second map).
What steps are mediocre services?
What would excellent customer service look like?
Remap your service map with these excellent service blocks.
Based on your philosophy, standards, and mapping, what are your service outcomes?
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