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Watch the videos by “Gregg Learning” and Country Cookin Restaurants. Read Chapter 5 of Noe. Use the textbook, videos, and other resources to answers questions 1 and 2 (required) and any three (3) of questions 3 – 8:
REQUIRED (Answer both questions) – (Use your textbook and other resources to support your answers.) Each answer in your original response should be at least 150 words but no more than 250 words.
Single-space your answers. Double-space between paragraphs.
Include the question and the corresponding question number in your answer. Use bold font when copying the question. Remember to cite your work when necessary. Even when your paraphrase an author or video, you must cite your source. Provide references at the end of your initial posting. Follow APA 7th Edition for citations and references.
1. What features does the Country Cookin Restaurant training video include that would help new servers learn about the job and their role at Country Cookin?
2.Assume you were an instructional designer or trainer at Country Cookin. Provide your recommendations for designing a training program that includes this video.
ANSWER ANY THREE (3) QUESTIONS – (Use your textbook and other resources to support your answers.)
3.What is a design document? What is included in a design document? How is it useful for training?
4.What could be done to increase the likelihood of transfer of training if the work environment conditions are unfavorable and cannot be changed?
5.Customer service training involves far transfer. What design features would you include in a customer service training program to ensure that transfer of training occurred? What is a curriculum road map? Why is it important?
6.How might you motivate managers to play a more active role in ensuring transfer of training?
7.What type of seating arrangements would you choose for a training course that involved small-group case discussions? For a lecture including PowerPoint and use of YouTube videos? Explain your choices.
8.List the steps in project management. Discuss how each step helps in effective design.